Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Acton
At Acton Florist, we take immense pride in delighting our local customers with beautifully arranged, fresh flowers. As a trusted Acton florist for nearby households and businesses, we know how important it is for your arrangements to arrive vibrant and perfect. Our Fresh Flowers Guarantee is designed to ensure you always receive only the best, every time you order from us.
Damaged-On-Arrival Policy
We take great care in preparing and delivering your floral gifts. However, in rare instances, damage may occur during transit. If your flowers arrive physically damaged, wilted beyond revival, or show any sign of not being at their best, we ask that you let us know as quickly as possible. To help us put things right, please notify us within 24 hours of receipt with your order details and a description (or photo) of the issue. This enables us to swiftly assess what’s gone wrong and find the best solution for you.
Freshness Window Guarantee
Your satisfaction is our priority. Acton Florist guarantees that all flowers delivered locally within Acton and the surrounding area are fresh on arrival and will remain so for a minimum of five days from delivery when cared for according to our care instructions. If your flowers do not last this long due to reasons not related to improper care or environmental factors, we will gladly investigate and resolve the issue.
Refund & Replacement Options
If you receive flowers from us that do not meet our Fresh Flowers Guarantee—such as those that are damaged on arrival or fail to last the guaranteed freshness window—we offer you two options:
- Replacement: We can arrange for prompt delivery of a replacement bouquet, ensuring you enjoy the quality you expect.
- Refund: Should a replacement not be convenient, we can arrange a refund to your original payment method.
In certain circumstances, to better assist you, we may ask you to return the flowers or provide photographs to help us assess the condition. We strive to process all refunds and replacements promptly so you experience minimal inconvenience.
Complaints Process
Your feedback is vital in helping us maintain our standards as a leading Acton florist. If you have a concern or complaint regarding your order, please get in touch as soon as possible, providing your order number and a description of the issue. Our customer care team will review your case thoroughly and do their best to resolve matters swiftly and fairly, usually within two business days. We believe in open communication and always aim to find a resolution that leaves you completely satisfied.
Why Choose Acton Florist?
We are a dedicated local business with deep roots in the Acton area, proudly serving both residential and commercial customers for all occasions. Our customers return to us year after year because we stand by our products and our promise. When you order from Acton Florist, you’re choosing premium quality, reliable service, and the peace of mind that comes from shopping locally with people you can trust.
If you have any questions regarding these policies or would like further clarification, please don’t hesitate to reach out. Thank you for choosing Acton Florist—where your satisfaction and our flower freshness go hand in hand.
