Acton Florist: Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern all online purchases, flower orders, and deliveries made with Acton Florist via our website. Whether you are ordering for yourself or someone else, please read these Terms carefully before making a purchase. By placing an order on our website, you agree to be bound by these Terms. These Terms are specifically crafted for customers in Acton and its surrounding areas, and relate to all online flower delivery orders placed with us.

Scope & Application

Acton Florist provides fresh flower arrangements and related floral products for delivery throughout Acton and adjacent communities. These Terms apply to all online transactions for flower deliveries conducted on our site by customers residing in, or ordering to, Acton and the surrounding district.

Order Process

1. Product Selection: Browse our online catalogue, select preferred products, and add them to your shopping basket.

2. Entering Delivery Details: Specify recipient details including name, delivery address, postcode (Acton and other eligible areas), contact information, delivery date, and any special message or instructions.

3. Review & Confirmation: Check your order summary. Amend any errors before proceeding. Once you are satisfied, move on to checkout.

4. Placing the Order: By pressing the Order/Pay button, you submit a request to purchase the selected flowers and/or other products. Receipt of your order and payment confirms acceptance and triggers preparation of your bouquet or arrangement.

5. Order Acceptance: We reserve the right to decline or cancel any order at our sole discretion, including situations where stock is unavailable, the delivery area is outside our service region, or payment cannot be authorised. If your order is declined after payment, a full refund will be issued without undue delay.

6. Amendments: If you need to amend details (such as delivery address, date, or card message) after placing your order, please contact us as soon as possible. Amendments can only be made before preparation or dispatch.

Product Availability & Substitutions

All products are subject to availability. In the event that certain flowers or items are unavailable (for example, due to seasonal variations), we reserve the right to substitute with items of equal or greater value and similar style and quality. We will make reasonable efforts to contact you should a significant substitution be necessary.

Prices & Payment Methods

1. Pricing: All prices displayed are inclusive of VAT and delivery charges (unless otherwise stated). Prices may vary and are subject to change without notice, but this will not affect orders already accepted.

2. Payment: Full payment is required at the time of placing your order. Payment can be made securely through accepted payment methods listed on our checkout page (which may include credit/debit cards and online payment gateways). All transactions are processed in GBP (Sterling).

3. Payment Security: We use secure third-party payment gateways to process your payment. Your payment details are encrypted for safety, and we do not store complete credit or debit card details on our servers.

Order Cancellations

1. Customer-Initiated Cancellations:

• Before Preparation: Orders may usually be cancelled, with a full refund, if you notify us before your order is prepared or scheduled for dispatch. Timely communication is vital as many flower arrangements are prepared on the same or following day of order.
• After Preparation/Dispatch: If your order has already been prepared or dispatched, cancellation may not be possible. Perishable products (including fresh flowers) are non-returnable and non-refundable once dispatched, except where they arrive damaged or faulty.

2. Acton Florist-Initiated Cancellations:

• We reserve the right to cancel any order for reasons including, but not limited to, unavailability of stock, inability to deliver to the specified address, payment issues, or suspicious activity. In such cases, you will be notified and a full refund issued promptly.

Delivery Policy

1. Delivery Areas: We deliver to all parts of Acton and select neighbouring areas. Please ensure that your delivery address falls within our delivery region. Orders outside our designated zones may be cancelled, with a full refund issued.

2. Delivery Dates: You may select from available delivery dates during checkout. We will make every effort to deliver on your chosen date, but cannot guarantee a specific time of arrival.

3. Delivery Conditions: It is your responsibility to ensure accuracy of delivery information. If no one is available to receive the order, our driver will follow your delivery instructions where possible (e.g., leave with neighbour or a safe place); otherwise, we will attempt redelivery or contact you for further directions. Additional charges may apply for repeat delivery attempts due to incorrect or incomplete information.

4. Delays & Force Majeure: While we strive for punctual delivery, circumstances beyond our control (such as severe weather, transport disruptions, or supply issues) may occasionally delay delivery. In such cases, we will keep you informed and work towards a prompt resolution. We accept no liability for delays caused by events outside our reasonable control.

Perishable Goods & Returns

As flowers and many floral products are perishable, we regret that we cannot accept returns or issue refunds unless the product arrives damaged, faulty or substantially not as described. If you are unhappy with the condition of your flowers upon arrival, please contact us within 24 hours of delivery and provide photographs to support your claim. Where appropriate, a replacement product or refund may be offered at our discretion. For non-perishable goods, statutory consumer rights apply.

Customer Responsibilities

When placing an order, you confirm that all information provided is accurate, up-to-date, and complete. You agree to check your order confirmation for errors and notify us immediately of any amendments. You are responsible for ensuring someone is available to accept the delivery, or that suitable arrangements have been made in your absence. Failure to do so may result in product deterioration, for which we bear no liability.

Liability

Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you ordered. We are not liable for any indirect losses, consequential damages, or loss of profit, howsoever arising. Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful for us to exclude or limit liability.

Personal Information & Data Protection

Your privacy is important to us. Any personal data collected during the order process is handled in accordance with applicable UK data protection laws and our Privacy Policy. We use your information primarily to process and deliver your order, and do not share it with third parties except as required for service fulfilment (e.g., with couriers or payment processors).

Intellectual Property

All content, images, product designs, and branding used on the Acton Florist website remain our intellectual property. Use of our materials without permission is strictly prohibited.

Changes to Terms & Conditions

We reserve the right to update or modify these Terms from time to time without prior notice. The version displayed on our website at the time of your order will apply to that transaction. It is your responsibility to review the Terms regularly prior to each order.

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes arising under or in connection with them, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts in all matters relating to these Terms and your contractual relationship with Acton Florist.

General Provisions

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver: Delay or failure by us to enforce any provision shall not constitute a waiver of that or any other provision.

Entire Agreement: These Terms constitute the entire agreement between us in relation to online flower orders, and supersede all previous communications or understandings.

Contact & Complaints

If you have any questions regarding these Terms & Conditions, wish to amend or cancel an order, or raise a complaint, please reach out to our team using the contact form on our website or in writing to our store address. We strive to provide excellent customer service for all Acton and surrounding areas and will endeavour to resolve your query promptly and fairly.

Note: These Terms & Conditions apply to all customers ordering for flower delivery in Acton and neighbouring regions. By purchasing from Acton Florist, you acknowledge acceptance of these terms as applicable to your order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Acton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Acton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.